Debt advice and money guidance
Managing finances can become overwhelming for some especially due to the rising cost of living.
It can be tough acknowledging you have a problem but the sooner you seek advice, the better. If you find yourself struggling, please know that we are here to help.
Struggling with your finances?
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Don’t ignore the problem
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Take control of your budget
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Rethink your spending
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Prioritise your debts
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Talk to us
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Get independent advice
Managing your money
Budgeting is key to managing your money well. There are lots of budgeting techniques out there, quite a few that we’ve covered on our blog. Whichever technique you choose to follow, it is important that you are aware of all your expenses and know which debts to prioritise. If you need some guidance on how to prioritise your debts, Money Helper covers this well.
You can also find lots of great budgeting apps and tools online that can help you take control of your money. Money Helper has an online budget planner that is free to use and a great place to get started.
Rise in cost of living
If you are worried about missing a payment or have missed your loan repayment please take a look at our rise in cost of living webpage. We have a range of support options that can be tailored to your individual circumstances. Having early conversations with us regarding any financial difficulties you might be facing, is the best step you can take.
Getting independent advice
We are always there to help our customers facing financial difficulties but if you need more specialist advice or simply prefer to speak to someone else, there are many not-for-profit organisations that you can reach out to for free financial advice. Some of these are:
- Money Helper
We’ve included several links to handy pages on Money Advice Service’s website above but you can always reach out to them for any other impartial and free advice. - Tully
This is another great place for any free digital debt advice. - StepChange
If you’re looking for a more tailored solution to your debt problems, StepChange can help. - Citizens Advice
This is another great website for general independent advice.
Give us a call
If your situation has changed and you are struggling to make your loan payments, it is important you reach out to us as soon as possible. We have a team of experts who work around each customer’s individual circumstances and can offer you a solution that might be more affordable for you in your current circumstances.
You can find our contact details on our Contact Us page.
If you have multiple loans, we advise you to do the same and reach out to the companies you owe money to. They too might be able to offer you a new payment solution that will help you get through your financial troubles.
Other enquiries
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If you have any complaints, please call 0330 045 0499.
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All other enquiries can be sent to contactus@bambooloans.com.
Please note that in all cases emails are only checked during office hours
If you are experiencing financial difficulties or find yourself affected by the rising cost of living, it is important that you get in touch with us in good time.
We will work with you to provide support tailored to your individual circumstances. Find out more on our payment difficulties page.
Some months you might find it easier to budget your monthly expenses by paying your upcoming loan repayment early. Doing so has no impact on your credit file and gives you the peace of mind that your payment is made.
If your early payment covers the full contractual repayment due, we won’t collect any money from your debit card until your next payment date.
However, if there is a shortfall, only this smaller amount will be collected*.
For example:
Your full contractual amount is £100, today is the 10th of January and your next due date is the 25th of January:
- If you pay £40 today, the remaining £60 will be automatically collected on the 25th of January.
- If you pay £100 today, no money will be collected on the 25th of January, but any future repayments will be collected as usual.
- If you pay £150 today, no money will be collected on the 25th of January, and only £50 will be collected on the 25th of February. Any future repayments will be collected as usual.
If you would like to make a payment, please proceed using the button below.
*If you pay weekly/fortnightly/4 weekly, and wish to pay early, please get in touch with our team so that we can ensure your scheduled payment is cancelled.
Please note, when checking your online account after making a payment, your next due date will remain the same as the funds will sit on the account as credit until your due date.
Bamboo does not charge any application or upfront fees, nor do we deduct such fees from the loan advance.
Our borrowers receive the full loan amount they applied for. Before you take out the loan you will always know the interest rate and APR and how much in total you will have to repay over the term of the loan.
It is important to note that Bamboo only partners with credit brokers and intermediaries that do not charge you separately. So, with a Bamboo loan you will always know the total cost of the loan.
Stay alert and avoid scams:
We are aware of scammers attempting to impersonate Bamboo. Some customers have been approached to pay a loan fee or other upfront fee for their ‘Bamboo’ loan application and in some cases have been directed to a fake website. We have reported the ones that we know of to the FCA and the National Cyber Security Centre and continue to monitor this closely. If you have been approached by a company asking you for a loan fee or other fee on behalf of Bamboo, please do let us know by emailing underwriting@bambooloans.com, so we can report it to the necessary authorities.
Under no circumstances will Bamboo ever ask you for an upfront loan fee. If you have any concerns or suspicions about what you have been asked to do, please call us on 02383544969 and one of our agents will happily check if it is a genuine request from us, or not. Please also refer to our fraud prevention guidance for further information.
Ask Boo
Should you have a query outside of the given opening hours then our Frequently Asked Questions (FAQ) page may provide more immediate answers to our most common queries.
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